Support
Contact us
For any question, problem or feedback about Coffriend: info@perfexus.com
You can also write from the app: Profile → Help and safety → Contact us. This opens the e-mail app on your phone; we only receive what you choose to write. Your support code on the same screen (e.g. "4KQ-7RT") is added to the e-mail's subject and helps us find your account. A support code alone does not prove who you are; for an account deletion or a data request we may ask for an extra check.
It helps if you include a short description of the problem, when it happened, your phone model and the app version. Never share verification codes or passwords; the Coffriend team never asks you for a code out of the blue.
In an emergency
Coffriend is not an emergency service. If you feel in danger, call 112 first.
Reporting someone
In the app, use Report from a profile, invite, meetup or chat menu, or Profile → Help and safety → Report someone. How reports are handled: Community Guidelines.
Frequently asked
- How do I delete my account? Deleting your account and data.
- How do my invite credits work? How invites and credits work.
- How is my data processed? Privacy Policy. We answer data protection requests within 30 days at the latest.
- I was suspended. What can I do? You can appeal once from the suspension screen; your appeal is reviewed again, with a written reason.
- How do I move my subscription to a new phone? With the same store account, Profile → Help and safety → Restore purchases. Pack invites stay on your account; you see them when you sign in with the same phone number.
- Does the app use my microphone? No. Coffriend does not access the microphone and records no audio.
Coffriend is built and published by the individual developer Tahsin Büyükşahin.